You decide to get a loan, and you search a bank. You find a bank, you understand her policies and once you sign the contract new policies appear out of nowhere. In these times, the banks are desperate for clients. Many people with loans and/or mortgages are already in a relationship with a bank. The bank's new goal is to steal clients from the other banks with different refinance offers, and to attract new customers, inexperienced ones. This is the reality, the financial crisis left many people without their money and homes. Now that the things start to go better, the wheels of economy are turning again in the same direction. Prices are high as ever, incomes are low. Even so, the risk for a loan is great on both parts.
After all the treats and first good impressions come the bad ones. You find fees that you don't understand. You talk with a bank representative hours after hours on the phone trying to solve any issue, but failing to bring it to a conclusion.
There is no real solution to this kind of problems, just be aware that the bank is always used to win, she is used to screw you over when least expected. So the best thing you can do is negotiate to the blood, the terms of contract before signing it, but remember that there is no bank out there that is willing to sign anything that she has no control of or god forsake the signing parties have equal rights in that contract. It will only sign if she has the advantage of taking your money more than your advantage of stopping it from taking your money.
In this case scenario, the first thing you should do is report it to the designated authorities, but not before you save your records about everything you can use to defend yourself in court. Record your conversation with the bank, save your financial agreements and contracts with the bank, sold records, withdrawals, everything connected to that bank. Once you can prove that the bank's policies are wrong, then and only then you can attract bad advertising to that bank. And this way a lawsuit will catch you ready if they try.
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